Terms of use

By visiting or donating, you accept the terms of use listed below. The humanitarian foundation “Kuća od srca” reserves the right to amend these Terms of Use without prior notice.

Communication with beneficiaries

Our communication with website visitors and donors takes place via email or notifications we will publish on the website.

Beneficiary’s privacy statement

Humanitarian foundation “Kuća od Srca” – undertakes and guarantees the preservation and data privacy protection of all our donors.

The humanitarian foundation ” Kuća od Srca ” collects only necessary, basic data about donors and data necessary for business operations and beneficiary’s input, in accordance with good business practices and with the aim of providing quality service. We give donors choices including the ability to decide whether they want to be removed from the mailing lists they use for our marketing campaigns. All information about donors is kept safe and is available only to employees who need the information to perform their work. All employees of the ” Kuća od Srca ” Humanitarian Foundation are responsible for respecting the principles of privacy protection.

Intellectual property

Content displayed on this website such as texts, photos, logos, video and audio recordings, design (banners, icons), and software are the property of the Humanitarian Foundation “Kuća od Srca” and cannot be used without prior consent.

Working hours

Online donation through the website www.fondacijakucaodsrca.rs can be done from 00-24h, 7 days a week. In case of technical problems or during regular maintenance, the site may be unavailable for a short period of time, of which you will be notified.

Changing (updating) data on the website

The humanitarian foundation “Kuća od Srca” reserves the right to change the information displayed on any page of the website at any time, without prior notice.

Terms of donation

www.fondacijakucaodsrca.rs is a web presentation that operates in accordance with the Law on Electronic Commerce and all other valid laws and regulations in the Republic of Serbia. Detailed terms of the donation are listed in the following text. Please familiarize yourself before donating:


When donating, you need to follow these steps:
1. Data entry for donor records
2. Entering the donation amount
3. Final data review
4. Review and confirmation of donation


1. Data entry for donor records

When filling out the donation form, you need to enter your personal data and email address. Registration is done only once, and every time you visit www.fondacijakucaodsrca.rs, the system will automatically recognize you by the entered email address and update your other data.

2. Enter the amount

In the donation amount field, you need to enter the amount you want to donate.
All transactions on our site are calculated in dinars (RSD).

3. Review and confirmation of donation

Before confirming the donation, you can double-check all the details: donation amount, donor information.
Following payment methods are supported:
– payment card (“e-doniraj”)
If you have Visa, MasterCard, Maestro, Dina card approved by the issuing bank for online payment, choose this payment method. After confirming the donation, you will be redirected to a secure page. On the card processor’s website, you enter the data from the payment card and make the payment. If the transaction is successful, you will be returned to our website with a notification that the payment was successfully completed. In case of payment failure, you will be returned to our site with information about the payment failure and you will be able to repeat the payment or choose another payment method.
For security reasons, your payment card information is only visible to the card processor. Card processor website is protected and secure for this payment method.
– PayPal donation
If you have a PayPal account, choose this payment method. After confirming the donation, you will be redirected to PayPal website where you enter your PayPal account information and confirm the payment of the amount from your account.
According to the Law on Foreign Exchange Operations of the Republic of Serbia (“Official Gazette of RS”, no. 62/2006, 31/2011, 119/2012, 139/2014 and 30/2018), foreign currency payments between residents are not allowed, so donating via PayPal is allowed only for donors who are not residents of the Republic of Serbia.
The humanitarian foundation “Kuća od Srca” is not included in the VAT system.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor. Payment card information is not available to our system at any moment.


Complaints related to the payment (donation) are possible in the following cases:
1. Card misuse
2. Incorrectly entered amount (additional zero, etc.).
In case of complaints for any of the reasons listed above, please send an e-mail with a confirmation of completed transaction to the e-mail address fondacija@fondacijakucaodsrca.rs and attach a scanned request for return of funds in a free form stating the reason. The request must contain the signature of the cardholder and a scanned ID card, as well as a contact phone number. The sender will be contacted, and the amount refunded within 10 days after the contact is established. Funds are refunded to the same account donation was made from. Requests can also be sent by mail to: Humanitarian Foundation “Kuća od Srca”, Pančevački put 32, 11000 Belgrade and must contain all the elements as well as requests sent by email.


In case of refund to a donor who previously paid with one of the payment cards, partially or fully, and regardless of the reason for the refund, the Humanitarian Foundation “Kuća od Srca” is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment method, which means that the bank will make a refund to the cardholder’s account at the seller’s request.

Currency conversion statement

All transactions on our website are calculated in Serbian dinars (RSD). Your payment card will be charged for the specified amount in RSD. If your payment card is not linked to a RSD account, the amount of the transaction in RSD will be converted into the currency of your account according to the exchange rate of your bank, or payment card issuer. Due to these conversions, certain deviations from the original transaction amount are possible.

The foundation's commission for all donations is 0%

Any donation to the foundation's account will be automatically displayed on the site after postings in the bank, except for SMS donations that will be published once a month, after the payment of mobile operators for the accounting period.